Nov 2021 - Sep 2023
Responsible for implementing and managing cloud computing solutions, system design, architecture, security, scalability, reliability, and performance. Utilizes various systems including Amazon Web Services (AWS), VMware vSphere, Terraform, and Salesforce.
- Executed thousands of Windows server deployments, manually and using automation, utilizing Terraform, VMWare vSphere, and AWS. Selected servers also required the deployment of Datastores employing Ansible Tower. Expanded CPU/RAM capacity via VMWare/AWS and storage space using Netapp.
- Deployed 100 virtual machine databases and created database clusters using VMWare vSphere or AWS along with Active Directory and PowerShell.
- Deployed/Upgraded/Decommissioned up to 2,000 solutions in Citrix Cloud.
- Assisted with the onboarding of new employees and cross-training team members on Hyland’s infrastructure and application deployment, as the department SME. Contributed to the development of internal Standard Operating Procedures (SOPs) using Atlassian Confluence.
- Streamlined the ticketing process by auditing Salesforce data on ticket completion and turnover times and implementing a Kanban board to project manage ticket workflow and track completion.
- Performed load balancing using F5 and Route 53 in AWS.
- Configured firewalls, proxies, and IP restrictions to facilitate communication and security among servers.
Infrastructure Administrator / Hyland Software
Mar 2020 - Nov 2021
Responsible for the installation, configuration, maintenance, and support of IT infrastructure for an environment of 2,000 server pods, 18 data centers, AWS, and related hardware and software components.
- Provisioned and deployed over 1,300 servers within the VMware vSphere (manual and automated) and AWS (using Terraform).
- Configured Site Recovery Manager (SRM) within the vSphere environment.
- Deployed/Upgraded/Decommissioned up to 1,000 solutions in Citrix XenApp.
- Managed Microsoft Active Directory user accounts and groups to ensure users have the appropriate network security access to resources and applications. Implemented and configured DNS records.
- Performed node draining/undraining in F5 and Brocade environments. Used Ivanti to create, deploy, and manage security patches for Windows OS servers. Tracked patch deployment status and report generation.